Why didn’t I receive my free gifts?

Our merchants decide on the maximum value of their gifts. In some cases, you may not receive your free gift as it is ‘first come first serve’ basis while stocks last.

What if I am not at home when the package arrives?

You will need to sign a letter of authorization as a confirmation and indicate a second party at the point of purchase to identify the person.

You can also contact our customer service by using the contact form below immediately after purchasing to inform us. The third party should present a valid ID along with the letter of authorization from you.

Can I make payments using my debit card?

Yes. The procedure is the same as with credit cards, follow the step by step guide in “How To Shop” page.

Why do I get a message saying my voucher/promotional code is invalid while trying to use it during checkout?

Each voucher may have different terms on minimum purchase and expiry period.

Please make sure your voucher is still valid and your order amount exceeds the minimum spend required.

What happens if my voucher/promotional code expires?

An expired voucher/promotional code is no longer valid. But don’t worry, we will remind you to use your gift before it expires.

Is there any domestic area Maystar cannot deliver to?

Maystar can deliver to all domestic areas.

We work in partnership with 4 big logistic companies: Ta-Q-Bin, Nationwide, Poslaju and also Kangaroo to serve our customer best.

Will Maystar call me before coming to deliver my order?

Our delivery team or courier partner will call you before coming to deliver your order.

I received damaged/ defective item, what should I do?

If the item you received is damaged/ defective, we are happy to send you a replacement. Please notify us immediately by using the contact form below. We will contact you right away.

To assure prompt return resolution, please pack the item in its original package, with full accessories and buying invoice.

Kindly read and follow our How to Return guide HERE.

I received the wrong item, what should I do?

If the item you received is not what you originally ordered, we are happy to exchange the items for you. Please notify us immediately by using the contact form below. We will contact you right away.

To assure prompt return resolution, please pack the item in its original package, with full accessories and buying invoice.

Kindly read and follow our How to Return guide HERE.

I received an incomplete order, what should I do?

Please notify us immediately by using the contact form below so we can assist you promptly.

  • If what missing from your order is a gift/ bonus, we will push to deliver it to you soon.
  • If what missing from your order is a part of a product or an item, we will need you to send the whole order back to us.In this case, to assure prompt return resolution, please pack the item in its original package, with full accessories and buying invoice.

Kindly read and follow our How to Return guide HERE.

Can I schedule the delivery of my order?

Our courier service is unable to provide scheduling of deliveries; therefore we cannot guarantee delivery of your order for a specific time or date.

Yet you can rest assured we are working closely with our service partners to allow us to better serve you in the future.

When will I receive my order?

After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email and SMS.

After successful verification, you can expect to receive your order within the following time frame:
In Metro areas: 1 – 6 working days
In Non-Metro areas: 3 – 10 working days

To get a more specific delivery window, please refer HERE.

Also, you can check your order status anytime online with our Order Tracking tool.

The tracking number provided to me is invalid/ not working, what should I do?

Tracking information may not yet be available for your order; it will be available the next business day when our logistic partners have updated their records.

Yet you can check your order status with our Order Tracking tool. Maystar’s system is updated daily to provide you with the best tracking service.

If after 1 business day you still have problem with your tracking number, please reach out to us by using the contact form below. We will assist you right away.

What are the payment methods available?

Credit card / Debit Card, Maybank2u, CIMB Clicks, RHB Online, AM Bank, Alliance Online, Hong Leong Online, Public Bank.

How do I make payments?

All transactions are made in Malaysian Ringgit (MYR) via iPay88 payment gateway, a payment gateway that accepts credit cards, debit cards and local bank online transfers. Follow the instructions on our How To Shop page or click HERE to know the steps. All orders will be paid in Malaysia Ringgit.

Can I call Maystar to place an order?

We can assist you to place your order over the phone if your preferred payment method is Cash On Delivery (COD).

However, we highly recommend you to check out how to make a purchase online HERE.

If in any situation you cannot place an order online, please call our Customer Service or send us an email by using the contact form below, we will be more than happy to assist you.

How long is my voucher/promotional code valid?

It varies. The expiration date is always displayed on your voucher/promotional code.

Generally, voucher/promotional code are valid for 30 days or less. The 30 days starts from the day you are notified that you have received a voucher.

If you receive a voucher code via email, the expiry date of the voucher/promotional code will be indicated in the email.

Can I use different vouchers/promotional code at the same time?

You can only use 1 vouchers/promotional code per transaction.

How to remove an item in your shopping cart?

To remove an item in your shopping cart, you can:

  • Click on the Cart icon on top of Maystar page to go to your shopping cart
  • Click on “Remove item”

Your cart will be updated and that item will be removed.

How can I cancel my order?

To cancel your order, please send us your request by using the contact form below. We will help you cancel it and notify you when done.

Can I change or cancel an item in my existing order?

At Maystar, we do not offer an option to change or cancel an item in your existing order. Hence, we suggest you place a new order and cancel your existing order immediately by sending us a request to cancel order by using the contact form below. We will help you cancel it.

Do I need a Maystar account to use vouchers/promotional code?

Yes. You may be required to log in to your Maystar account in order to use vouchers/promotional code.

To register for an account, kindly follow these 3 easy steps:

  • Go to Login/Register in the top right corner of the page and choose “Register”
  • Fill in the details
  • Click “Submit”

An email will be sent to you to notify your successful registration.

Does Maystar offer international shipments?

International shipment is not available at Maystar at the moment.

Can I pick up my order at Maystar office?

Maystar doesn’t offer this option for now.

What is the shipping fee for?

Your shipping fee is used to pay for licensing and insurance that protect you and your goods against unscrupulous or hazardous situations.
For further information, please visit our Shipping page. Click HERE to link you to Shipping page.

Can I use a voucher for my existing order?

We are unable to add the voucher code for you within the system.

Voucher codes must be entered when you are at Payment step during checkout.

How do I return an item?

We want you to absolutely love your Maystar purchase. If you’d like to return or exchange an item, we will do everything we can (within reason) to make you looks more even gorgeous.

Please e-mail to us with the following format of Refund Application Form:
Name: MAYSTAR Account/email address
Address: Telephone / Handphone
Order No:
Product Name:
Receive Date:
Return Date:
Reason: (For feedback purposes)
Price:
Postage/Mailing Cost: (Please attach a copy of postage receipt/document) *Photocopied of D.O / Receipt are required Once completed, please email to us at enquiry@maystar.com.my. If you have any difficulties or problems, please do not hesitate to contact us at 04-5941946. Our administrator will contact you once the confirmation of your D.O/Receipt and then refund in full within 7 days.

How can I change delivery address/ phone number/ recipient for my existing order?

If you want to change:

  • Delivery address for your existing order
  • Phone number for your existing order
  • Recipient for your existing order

Please send us your inquiry by using the contact form below. We will contact you as soon as possible.

Will I receive any order confirmation after placing an order?

An order confirmation with order summary will be sent to you through email and SMS right after you have placed your order. We will also send email and SMS notifications to keep you updated frequently on your order status.

How do I use my voucher?

Vouchers can only be used during checkout.

At Payment step, you will find a voucher code box under Order Summary, please refer image below:
promotional-1
To use your voucher/promotional code, enter it in the voucher/promotional code box and click “Apply”. A corresponding deduction will be applied to your total amount.

Please note that you may need to log in to your account in order to use your voucher. Make sure to check if the voucher has been applied to your purchase before submitting the order.

Please also note that vouchers sometimes have a minimum spend associated to them, and as such might cause your code to be invalid depending on the size of your shopping cart.

Can Maystar deliver the package to my office?

Maystar will deliver your order following the address you provide during checkout, whether it is your house address or office address.

In case you want to change your delivery address afterward, please send us your inquiry by using the contact form below, we will help you to change the address and also send you a confirmation once done.

Is there somewhere I can go to view the products before purchasing?

Maystar is an online shopping mall, we do not have any physical stores or branches.

How can I change payment method for my existing order?

At Maystar, we do not offer an option to change payment method for your existing order. Hence, we suggest you place a new order and cancel your existing order immediately by sending us a request to cancel order by using the contact form below. We will help you to cancel it.

How do I check my shipping fee when placing an order?

During checkout process, you can check your shipping fee in the Order Summary box. Please refer image below:
shipping-1

How much does it cost for shipping fee?

Maystar offers free shipping throughout Malaysia; however, a shipping fee may be applied depending on your order:
You can read more about Shipping at HERE.

I’d like to know my order status. How can i check it?

You may key in your order number at the top bar “Track your order”, or please refer image below:
track-your-order

Please refer the status meaning as below:

  • Pending – Order received (unpaid)
  • Failed – Payment failed or was declined (unpaid)
  • Processing – Payment received, the order is awaiting fulfillment
  • Completed – Order fulfilled and shipped out, ready to get your parcel
  • On-Hold – Awaiting payment
  • Cancelled – Cancelled by an admin or the customer

How do I place an order?

1. Choose your product
2. Check product information
3. Confirm shopping cart
4. Enter your email
5. Provide delivery information
6. Choose your payment
7. Place your order
8. Receive order confirmation

You may also refer HERE

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